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I am an awakener - that is that's my membership level, so I should be able to view the new Kate Middleton part 7 video. the site says that I'm logged in as me. but when I play it, it stops at the word Wimbledon at about 1 minute 20 seconds or so. is anyone else having this problem?
it doesn't seem to recognize my membership.
I emailed support. EA's support (Nat and Lauren I think?) has always been outstanding for me! today I got an automated reply that says they'll get back to me in 72 hours. so I thought I'd try here to at least get some empathy or even sympathy!!
🌠🍃
Maybe a glitch. Try restarting your phone or computer. Then log in
Check and see if you are logged in sometimes this happens to me then I go to the account page and login
@suecockrell I’m having the exact same problem!
I'm having the same prob
same problem too.
Wait a bit, come later. It will be fixed. 😉
@joe-kain thanks I am definitely logged in. it says it right under the video that is under the description of the video. I restarted my phone. I cleared the cache of my browser. still stops in a minute and a half. sigh. does it play for you? are you either an awakener or a creator?
Another awakener having trouble past 1.20
I was afraid even as a creator that it was purchase only now. Thank you all! I'll come back later. 🙏🏼😁
Awakener here. Same result. Notice no comments posted also. Looks like it’s being interfered with.
It worked for me. I am a creator
I am awakener and I have the same problem.
Do you guys still have an issue watching Kate's video? Kindly refresh your account, clear cache and chat with us if you still encounter the same issue.