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trouble playing Kate Middleton part 7?

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AVATAR OF SUECOCKRELL
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Topic starter
 

I am an awakener - that is that's my membership level, so I should be able to view the new Kate Middleton part 7 video. the site says that I'm logged in as me. but when I play it, it stops at the word Wimbledon at about 1 minute 20 seconds or so. is anyone else having this problem? 

it doesn't seem to recognize my membership.

I emailed support. EA's support (Nat and Lauren I think?) has always been outstanding for me! today I got an automated reply that says they'll get back to me in 72 hours. so I thought I'd try here to at least get some empathy or even sympathy!! 

🌠🍃

 

 

 
Posted : 26/07/2024 2:24 pm
AVATAR OF JOSEPH FRANCK
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Maybe a glitch. Try restarting your phone or computer. Then log in 

 
Posted : 26/07/2024 2:36 pm
AVATAR OF JOSEPH FRANCK
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Check and see if you are logged in sometimes this happens to me then I go to the account page and login 

 
Posted : 26/07/2024 2:38 pm
suecockrell reacted
AVATAR OF BALI2020
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@suecockrell I’m having the exact same problem!

 
Posted : 26/07/2024 3:21 pm
AVATAR OF DIANE D
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@suecockrell same for me!

 
Posted : 26/07/2024 3:27 pm
suecockrell reacted
AVATAR OF DONNA HARPER
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I'm having the same prob

 
Posted : 26/07/2024 3:31 pm
AVATAR OF WINGNUT77
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yep same. 

 
Posted : 26/07/2024 3:35 pm
suecockrell reacted
AVATAR OF NATHALIE ROTH - AUTHOR & BLOGGER
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same problem too.

Wait a bit, come later. It will be fixed. 😉 

 
Posted : 26/07/2024 3:36 pm
suecockrell reacted
AVATAR OF SUECOCKRELL
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Topic starter
 

@joe-kain thanks I am definitely logged in. it says it right under the video that is under the description of the video. I restarted my phone. I cleared the cache of my browser. still stops in a minute and a half. sigh. does it play for you? are you either an awakener or a creator?

 
Posted : 26/07/2024 4:05 pm
AVATAR OF SALLYONEIL78
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Another awakener having trouble past 1.20

 
Posted : 26/07/2024 4:47 pm
BEB21939F6A5A1E3B48FAA2D5EED358A?S=110&D=MONSTERID&R=G
(@Anonymous)
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I was afraid even as a creator that it was purchase only now. Thank you all! I'll come back later. 🙏🏼😁

 
Posted : 26/07/2024 5:06 pm
AVATAR OF TOMTOM
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Awakener here. Same result. Notice no comments posted also.  Looks like it’s being interfered with.

 
Posted : 26/07/2024 5:53 pm
AVATAR OF JOSEPH FRANCK
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It worked for me. I am a creator 

 
Posted : 27/07/2024 2:09 am
AVATAR OF ELIIIIS
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I am awakener and I have the same problem.

 
Posted : 27/07/2024 2:24 am
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Do you guys still have an issue watching Kate's video?  Kindly refresh your account, clear cache and chat with us if you still encounter the same issue. 

 
Posted : 29/07/2024 9:50 am
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